Customer Service Department

DEEZ Performance
5774 Paine Road
Painesville, Ohio 44077
Ph : 440-254-3132
Fax : 440-254-3157
Customer Service Hours : Monday-Friday 8:30 am to 5:00 pm Eastern Standard Time


Questions?


 

Privacy Policies and Copyrights

Deez Performance is committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us. We want to provide you with an enjoyable and satisfying shopping experience.The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

Information we collect

You can visit many of our web pages without telling us who you are or revealing any personal information about yourself. When you visit our web site, we automatically recognize your Internet service provider, the web sites that you come to us from, the pages that you visit on our web site, the type of browser you use; but not the e-mail address. We may track the Internet domain address from which people visit us and analyze this data and to improve our service, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Deez Performance uses the customer information you provide through its web site for internal purposes: registration, to process purchases, confirm and track your orders, analyze trends and statistics, notify you about updates to our site, and provide you with additional information about our products. The information you supply to us is added to our customer database. If you do not want to receive occasional e-mails from us regarding products we feel may be of interest to you, please indicate your choice on our registration page.

Children under 18

We ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure of Information Policy

We do not sell or rent your personal information to third parties. We provide our contractors and service providers with the personal information they need about you (name, address, credit card information) in order to provide products and perform services. We require them to keep this information confidential. You should be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. This privacy statement does not cover information practices of third party web sites. Some parts of the Web site are animated using various downloadable applications (ex. Shockwave/Flash). These providers operate under their own privacy and security policies.

Editing, Updating, Correcting and Deleting Information About You

If you prefer not to receive information from us, or wish to correct your information, please let us know:
email:  info@deezperformance.com
Phone:440-254-3132

Cookies

A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to record session information, such as items that consumers add to their shopping cart. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security

SSL technology is the industry standard for secure online transactions. We use GeoTrust, Inc. as our SSL (Secure Socket Layer) digital certificate provider. Your credit card information is encrypted while traveling the Internet. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from your at our site. However, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. If you do not want to provide your credit card information on line, you may order by phone through a sales representative.

Policy Changes

From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here.

Feedback

To help us improve our privacy policy and practice, please give us your feedback.

Copyrights

Unless otherwise noted, all the contents on this web site are copyrighted, trademarked, service marked and/or intellectual property owned, controlled or licensed by DeezPerformance.com, one of its affiliates or by third parties who have licensed their materials to DeezPerformance.com and are expressly protected by U.S. and international copyright laws. Use of this Web site does not constitute a right to copy, distribute, reproduce, display, or use any of the intellectual property of DeezPerformance.com, or its affiliates. DeezPerformance.com expressly reserves all intellectual property rights to the text, images, programs, products, processes, technologies, content and other materials which appear on this web site.Although the information is provided on this server to anyone, we retain the copyright on all text and graphic images.This means you may not distribute the text or graphics to others without the express written permission of DeezPerformance.com. Similarly, access to this web site does not authorize anyone to use any name, logo or mark in any manner.

Shipping and Handling Policies


For inside continental Unitrd States, most items are sent UPS or FedEx regular ground free. Some items have additional freight charges.  See Below
A one time, non refundable handling fee is $9.95 per order.  This is for boxing and packaging. Your order may include any number of items and the fee remains the same per order.

Canada shipments are charged whatever USPS, UPS, Fed Ex charges for shipping.

Truck Freight (subject to change) on items so designated is charged by weight:

             COD:                       $14.00 per box
       0-100 lbs                       $99.00
    101-300 lbs                     $119.00
    301-499 lbs                     $159.00
    500-649 lbs                     $189.00
    650-800 lbs                     $209.00

Lift Gate fees not included

    Oversize Charge                        $9.95 on most items, call to verify.
    Out-of-Box Charge                     $9.95
    Hazardous Materials fee          $25.00 per box

2-Day Air in continental USA - $15.00 per 20lbs., up to 80lbs. total in addition to normal handling fees

Next-Day Air in continental USA - $25.00 per 20lbs., up to 80lbs. total in addition to normal handling fees

Return/Exchange Policy


    1. Print and Complete the return/exchange form, click here for Return/Exchange form.

    2. No Returns will be accepted without a copy of the original invoice.

    3. Returns accepted within 30 days of purchase date will avoid restocking fees after that a 15% restocking fee applies.

    4. Credits will be on merchandise only, no refunds on sales tax or shipping and handling charges.

    5. There will be no refunds on electrical parts or special orders.

    6. Send the package pre-paid via Fed Ex, Ups or US Postal Service INSURED.  No COD or freight-collect shipments will be accepted

    7. All returns must be in their original packaging/box.

    8. Send to:  Attention Returns
                       DEEZ Performance
                       5774 Paine Road
                       Painesville, Ohio 44077

Terms and Conditions

Welcome to the DeezPerformance.com Web site. By accessing this web site, you agree to be bound by the terms and conditions of use appearing below, such use being non-commercial in nature and conditioned on your acceptance. If you do not agree to compliance with any of these terms and conditions, do not use this web site.

You must be 18 years of age or older to use this web site.If you are at least 13 years of age, you may use this web site only under the supervision of a parent or legal guardian.In this circumstance, the parent or legal guardian agrees to be bound by these terms of use and is fully responsible for your use of this web site and all financial charges and liability you may incur.Providing any false information may constitute a breach of these Terms of Use. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.

All software used on this site is the property of DeezPerformance.com or its suppliers. The contents may be used only as a shopping resource. You may download or copy the contents of this web site for your personal use only.DeezPerformance.com reserves all other rights.

Warranties and Disclaimers

DeezPerformance.com will make every effort to insure, but cannot warrant, the information provided herein is accurate, current, complete and suitable. The information on this web site could contain technical inaccuracies or typographical errors, and information may be changed, updated, and deleted without notice. We will not be liable for any use of this information for any purpose.We reserve the right to refuse or cancel any order for any reason, including but not limited to: incorrect pricing, incorrect information, insufficientquantities available for purchase, or problems with your credit card. We will contact you if any portion of your order is cancelled after your credit card has been charged.We reserve the right to limit quantities purchasedand to prohibit sale to dealers.Please contact us if you want to purchase multiple quantities.Please review the specifications of all products prior to purchasing to insure appropriate application. DeezPerformance.com’s liability for losses or damages arising out of any cause whatsoever is limited to “only” a full refund of the purchase price.

DEEZPERFORMANCE.COM DISCLAIMS ALL WARRANTIES WITH REGARD TO THE INFORMATION PROVIDED ON THIS WEB SITE OR OTHER SITES ‘HOT LINKED’ TO THIS SITE, INCLUDING ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABLITY OR FITNESS FOR A PARTICULAR PURPOSE.IN NO EVENT WILL DEEZSPEEDAND CUSTOM.COM BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, INDIRECT, CONSEQUENTIAL DAMAGES, OR PUNITIVE DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, BUSINESS INTERRUPTION, SALES, OR PROFITS, WHETHER IN A CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF ACCESS TO, USE OF, OR IN CONNECTION WITH THE USE, INABILITY TO USE, ACCURACY, SUITABILITY, OR PERFORMANCE OF THIS INFORMATION, EVEN IF DEEZSPEEDANDCUSTOM.COM IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES.ALL MATERIALS POSTED ON THIS SITE ARE ‘AS IS’ AND WITHOUT WARRANTIES EXPRESS OR IMPLIED.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

ANY CLAIM RELATED TO THE INFORMATION ON THIS WEB SITE WILL BE GOVERNED BY THE LAWS OF OHIO WITHOUT REGARD TO CONFLICTS OF LAW RULES.IN THE EVENT OF ANY DISPUTE REGARDING THIS WEB SITE, THE PARTIES IRREVOCABLY CONSENT TO EXCLUSIVE PERSONAL JURISDICTION AND VENUE IN THE COURTS IN LAKE COUNTY IN THE STATE OF OHIO, IN CONNECTION WITH ANY DISPUTE ARISING UNDER A STATE CLAIM INVOLVING THIS AGREEMENT OR WEB SITE AND TO THE FEDERAL DISTRICT COURTS, NORTHERN DISTRICT OF OHIO, IN CONNECTION WITH ANY DISPUTE ARISING UNER A FEDERAL CLAIM INVOLVING THIS AGREEMENT OR WEB SITE.

Feedback and Information

Any Feedback you provide at this Site shall be deemed to be non-confidential.“Feedback” includes, but is not limited to, comments, postcards, emails, suggestions, ideas, and other submissions disclosed, submitted or offered to DeezPerformance.com. on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site.DeezPerformance.com. shall be free to use such Feedback on an unrestricted basis.You agree that no Feedback submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).You further agree that no Feedback submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material.You are and shall remain solely responsible for the content of any Feedback you make

Links to Other Web Sites

DeezPerformance.com does not make any representation whatsoever regarding the content of any other Web site, which you may access from the Site.When you access a non-DeezPerformance.com Web site, please understand that it is independent from DeezPerformance.com and that we do not have any control over the content on that Web site.A link to a non-DeezPerformance.com Web site does not mean that we endorse or accept any responsibility for the content or use of such Web site.

Miscellaneous

DeezPerformance.com controls this Site from its office in Leroy, Ohio. These rules shall be construed in accordance with the laws of the State of Ohio, without regard to any conflict of law provisions.

We reserve the right to terminate this agreement at any time without notice.